About Warranty:
We promise 1 year guarantee, all reasonable relevant cost will be undertaken by us in the first year if our heat exchanger fails to work due to quality problem, only the free repairing operation guide is available in the rest of the years via E-mail /Fax/Phone
Q&A
1. Q: How long can we deliver goods?
A: It would be 15-25 days after payment and drawing sketch confirmed
2. Q: Can your company supply an after-sales warranty?
A: Yes, we can supply 1-year after-sales warranty against B/L date.
3. Q: What payment terms can you accept?
A: We can accept L/C, T/T, etc.
4. Q: Can you accept customized order?
A: Yes, we accept, we have a very professional technical group who can design the special products according to your basic parameter/ data sheet/ drawings or sample.
5. Q: Do you have your own factory or just you are a trading company?
A: We are the direct factory group, one is in Guangzhou City, Guangdong Province, another is in Huanggang City, Hubei Province.
6. Q: Is OEM order acceptable to your company?
A: Yes, OEM is Welcomed.
7. Q: What kind of equipment used for manufacturing process?
A: A series of high-tech equipment used in the process of manufacture, including special hydraulic machine for plate heat exchanger, CNC automatic cutting machine, automatic wheat arc welding machine, automatic plasma welding machine, CNC plate winding machine, shearing machine and etc.
8. Q: What are certificates and soft power used in manufacturing process?
A: Tranp has obtained ISO9001 certification, CE certification, standardized enterprise certification and various utility model patent certificates, with professional engineering and technical personnel engaged in the design of heat exchange equipment, thermal system and environmental recovery system. We will help customers to qualify CE certificates or other foreign certificates in different area all over the word.
9 .Q: What material and standards used for products?
A: All the products are manufactured as per national standards,including TSG21-2016, NB/T47004-2009, GB150.1-4-2011, GB/T151
2014, GB/T14296-2008 and etc.
10.Q: What is quality inspection procedure to maintain product quality?
A: Tranp has provided professional inspection regulation for Final quality controls for all products, to strictly control the quality of products from our warehouse.